Terms Of Service

PRIVACY POLICYLast Updated: 06 Oct 2019

Thank you for using Avenevv!

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Avenevv Platform. We encourage you to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

"Personal Data" refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information to which the organisation may have access and includes the meaning otherwise as defined in the Act as amended from time to time.

By signing up to use the Avenevv Platform or any of our services, or submitting information to or otherwise communicating with Avenevv Pte. Ltd., you agree and consent to Avenevv Pte. Ltd. and our related entities, affiliates and subsidiaries (individually and collectively, "Companies"), as well as their respective representatives and/or agents (collectively referred to herein as "Avenevv", "us", "we" or "our") collecting, using and disclosing your Personal Data in accordance with this Privacy Policy. “You” or “your” means any individual to whom the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”) applies and includes an individual but excludes any corporate entity (including corporate customers) and any other entity that is excluded under the Act.

All other terms not defined in this Privacy Policy will have the same meaning as the Terms of Service.


There are two general categories of information we collect.

1.1 Information You Give to Us.

1.1.1   Information that is necessary for the use of the Avenevv Platform.

We ask for and collect the following Personal Data about you when you use the Avenevv Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

  • Account Information. When you sign up for an Avenevv Account, we require certain information such as your first name, last name, email address, and date of birth.
  • Profile and Listing Information. To use certain features of the Avenevv Platform (such as booking or creating a Listing), we may ask you to provide additional Personal Data, which may include your address, phone number, and a profile picture.
  • Payment Information. To use certain features of the Avenevv Platform (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments.
  • Communications with Avenevv and other Members. When you communicate with Avenevv or use the Avenevv Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

1.1.2    Information you choose to give us.

You may choose to provide us with additional Personal Data in order to obtain a better user experience when using Avenevv Platform. This additional data will be processed based on your consent.

  • Additional Profile Information. You may choose to provide additional Personal Data as part of your Avenevv profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
  • Other Information. You may otherwise choose to provide us Personal Data when you fill in a form, conduct a search, update or add information to your Avenevv Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Avenevv Platform.
  • Telephone Number: If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.

You warrant and represent to us that (a) Personal Data which you disclose to us is accurate and complete; and (b) where you volunteer Personal Data of another person to us, that you are authorized by such other person to disclose such Personal Data to us, and that such Personal Data is accurate and complete.

1.2     Information We Automatically Collect from Your Use of the Avenevv Platform

When you use the Avenevv Platform, we automatically collect information, including Personal Data, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Avenevv Platform.

  • Geo-location Information. When you use certain features of the Avenevv Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience.
  • Usage Information. We collect information about your interactions with the Avenevv Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Avenevv Platform.
  • Log Data and Device Information. We automatically collect log data and device information when you access and use the Avenevv Platform, even if you have not created an Avenevv Account or logged in. That information includes, among other things: details about how you’ve used the Avenevv Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Avenevv Platform.
  • Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the Avenevv Platform, or engage others to track your behaviour on our behalf.


2.1 Your Personal Data may be collected, used and/or disclosed for the following purposes:

a) to verify and process your personal particulars and payments;

b) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

c) to respond and deal with enquiries, complaints and other customer-care matters or otherwise communicate with you;

d) managing your relationship with us;

e) to monitor or record phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

f) to manage payment, billing, account, credit checks and debt-recovery matters;

g) to send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services;

h) to manage, develop and improve our business and operations to serve you better;

i) to carry out marketing promotions and campaigns, contests and lucky draws and personalising your experience at our customer touchpoints;

j) to carry out market research and customer surveys;

k) to conduct investigations or audits or carry out crime and fraud prevention and risk management activities;

l) to provide, understand, improve, and develop the Avenevv Platform;

m) to provide, personalize, measure, and improve our advertising and marketing;

n) to comply with legal and regulatory requirements;

o) to enforce our legal rights and obligations;

p) to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales);

q) for other purposes for which we have obtained your consent;

r) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

s) for any other purposes reasonably necessary, ancillary, incidental, or related to the above specified purposes.

2.2 Your Personal Data may be disclosed for the purposes indicated in clause 2.1 to our officers and employees, third parties, affiliates, service providers, advisors, which include without limitation, the following persons or entities:

a) banks, credit card companies, and payment vendors;

b) debt collection agencies;

c) credit information companies;

d) logistics and courier services companies;

e) call centre services providers;

f) our business partners and authorised distributors, dealers or resellers;

g) relevant government regulators or authorities or law enforcement agencies;

h) our insurers and advisors, including consultants, auditors and lawyers;

i) data intermediaries;

j) with other Members of the Platform in accordance with Clause 3 below; and

k) any other party to whom you authorise us to disclose your Personal Data to.

2.3 The purposes listed in clause 2.1 may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

2.4 Your Personal Data may be transferred, stored and/or processed in a country or territory outside Singapore and you consent to any such transfer, storage and/or processing of your Personal Data outside Singapore. Avenevv will take reasonable efforts to ensure that any party to whom we transfer your Personal Data outside Singapore provides to such Personal Data a standard of protection at least comparable to the protection under the Act.


3.1 Sharing between Members.

To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:

  • When you as an Event Planner submit a booking request, certain information about you will be shared with the Venue Managers, including your full name, your cancellation history, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the event, like your phone number.
  • When you as a Venue Manager have a confirmed booking, certain information is shared with the Event Planner to coordinate the booking, such as your full name or organisation name, phone number, and Venue or Space (or Subspace, if applicable) address.
  • When you as a Venue Manager authorise a Permitted User to manage your Spaces, you authorize the Permitted User to access your information and Member Content, including but not limited to certain information like your full name, phone number, Space address, and email address.

We do not share your billing and payment information with other Members.

3.2 Profiles, Listings, and other Public Information.

The Avenevv Platform lets you publish information, including personal information, that is visible to the general public. For example:

  • Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.
  • Listing pages are publicly visible and include information such as the Venue or Space (or Subspace, if applicable)’s approximate location (neighborhood and city) or precise location (where you have provided your consent), Listing description, calendar availability, your public profile photo, aggregated demand information (like page views over a period of time), and any additional information you choose to share.
  • After completing a booking, Event Planners and Venue Managers may write Reviews and rate each other. Reviews and Ratings are a part of your public profile page and may also be surfaced elsewhere on the Avenevv Platform (such as the Listing page).
  • If you submit content in a community or discussion forum, blog or social media post, or use a similar feature on the Avenevv Platform, that content is publicly visible.

Based on our legitimate interest to promote the Avenevv Platform we may display parts of the Avenevv Platform (e.g., your Listing page) on sites operated by Avenevv business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.

Information you share publicly on the Avenevv Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

3.3 Additional Services by Venue Managers.

Venue Managers may need to use third party services available through the Avenevv Platform to assist with managing their Space or providing additional services requested by you, such as cleaning services or equipment providers. Venue Managers may use features on the Avenevv

Platform to share information about the Event Planner (like check-in and check-out dates, Event Planner name, Event Planner phone number) with such third party service providers for the purposes of coordinating the stay, managing the Space, or providing other services.


4.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the Avenevv Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

These activities are carried out based on Avenevv’s legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

4.2 Cookies

Cookies are small bits of data automatically stored in the hard drive of the end user and are commonly used to track preferences in relation to the subject of such website. If you enable these cookies, then your web browser adds the text in a small file. You may wish to set your web browser to notify you of a cookie placement request or refuse to accept cookies by modifying relevant internet options or browsing preferences of your computer system, but to do so you may not be able to utilize or activate certain available functions on the Avenevv Platform.

We gather Information of the activity on the Avenevv Platform, such as data on the number of visitors, the pages they visit, the duration of their stay, etc. Such information is collected on an aggregate, anonymous basis, which means no Personal Data is associated with this data and gathered through the use of web server logs and cookies. We do not automatically collect Personal Data unless you provide such information or login with your account credentials.

By accessing and using our website and services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us or our representatives or agents.

4.3 Google Maps/Earth

Parts of the Avenevv Platform use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.


The Avenevv Platform may contain links to third-party websites and services that are outside our control. For example, we may enable you to share certain materials on the services with others through social networking services such as Facebook. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use. To the fullest extent permitted under laws, we cannot be responsible for a third party's acts, omissions, data policies or their use of cookies nor the content or security of any third party websites, even if linked to our website. Any such liability is expressly disclaimed and excluded.

6        YOUR RIGHTS

You may exercise any of the rights described in this section by sending an email to our Data Protection Officer at privacy@avenevv.com. Please note that we may ask you to verify your identity before taking further action on your request.

6.1 Managing Your Information

You may access and update some of your information through your Account settings. If you have chosen to connect your Avenevv Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.

6.2 Rectification of Inaccurate or Incomplete Information

You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Avenevv Account).

6.3 Data Access and Correction

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request via email to our Data Protection Officer at the email provided above.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you

in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the Act).

6.4 Data Retention and Erasure

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Avenevv Platform to you, you can request that we erase your personal information and close your Avenevv Account. Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Avenevv Account for fraud or safety reasons, we may retain certain information from that Avenevv Account to prevent that Member from opening a new Avenevv Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Avenevv may keep some of your information for tax, legal reporting and auditing obligations.
  • Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the Avenevv Platform, even after your Avenevv Account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.

Because we maintain the Avenevv Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6.5 Withdrawing Consent

Where you have provided your consent to the processing of your personal information by Avenevv you may withdraw your consent at any time by changing your Account settings or by sending a communication to our Data Protection Officer at the email above specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 9 below.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

7        SECURITY

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Avenevv Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Avenevv Account, please contact us following the instructions in the Contact Us section below.


Avenevv reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Avenevv Platform and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Avenevv Platform will be subject to the revised Privacy Policy.

9        CONTACT US

If you have any questions or complaints about this Privacy Policy or Avenevv’s information handling practices, you may email us or contact us at privacy@avenevv.com.