Space Rules
To ensure a smooth and enjoyable experience for all guests, please take note of the following terms when booking and using our space:

1. General Rules
- Private Rooms are available for booking by the hour (minimum 1 hour).
- Extension of time is subject to availability and must be arranged at the reception.
- Food is not provided but you may choose to purchase snacks at our retail area.
- You may bring your own food/order food but please clean up after yourselves.
- Do not feed the cats with any human food.
- Smoking, vaping, and the consumption of illegal substances are strictly prohibited on our premises. Authorities will be contacted without exception.
- No alcohol is to be consumed at our premise at all times.
- Guests are responsible for the safe use of all provided equipment (console, Switch, karaoke system, microphones, etc.).
- Please note that there are no cats in private room 1.

2. Conduct
- Please respect the space and maintain cleanliness.
- Handle all equipment with care; damages caused by negligence or misuse may incur repair/replacement charges.
- Loud or disruptive behavior is not permitted, to ensure a comfortable environment for all guests.

3. Cancellation & Refund Policy
- Please inform us 24 hours before if you wish to cancel your private room booking.
- For no-shows, you will not be able to book for another private room session unless full deposit is made to secure your booking.

4. No-Show Policy
- A booking will be held for 15 minutes after the reserved time.
- After 15 minutes, the booking will be considered a no-show and the slot may be released to other guests.
- No refunds or credits will be provided for no-shows.

5. Refunds & Credits
- Refunds (where applicable) will be processed within 5–7 working days.
- Store credits (if chosen instead of refund) can be used for future bookings within 3 months.
- No refunds will be given for unused time once a session has started.

6. Liability & Safety
- We provide lockers with keys for you to store your belongings at open lounge area.
- Meownistry of Meow will not be held liable for personal injury, loss, or damage to personal property.
- Guests are fully responsible for their belongings and for the behavior of their group members.

7. Respect Our Team
- All staff members are to be treated with respect and kindness at all times. Abusive, threatening, or disrespectful behavior, whether verbal, physical, or written — will not be tolerated under any circumstances.
- Any breach of this rule may result in immediate action, including refusal of service or further measures where necessary.